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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Officer, Airport Services (Vietnam, HAN) - 4 months contract

Apply now Job no: 492402
Work type: Full time
Location: United States, Vietnam
Categories: Service Delivery

Responsibilities

  • Supervise airport ground handling agents performance in passenger service functions
  • Update Superior once major flight disruption / creeping delay and submits handling reports to headquarter
  • Handle situations on site and off site including delayed and overbooked flights
  • Handle real time customer complaints
  • Meet and assist VIPs on departure and arrival as and when necessary 

 

Requirements

  • Tertiary education or equivalent, a Bachelor degree holder will be an advantage
  • Minimum 2 years airport services working experiences
  • Polished interpersonal skills with positive attitude and customer-oriented mindset
  • Experience(s) in customer services and/or aviation industry is an asset
  • Customer-oriented mindset well developed
  • Fluency in English and local language (both written and oral) are required
  • Ability to communicate in Cantonese and Mandarin will be an advantage
  • Proficiency in PC operations, e.g. MS Excel and MS Word
  • Willing to take shift duties


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