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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Officer, Quality Assurance

Apply now Job no: 492657
Work type: Full time
Location: Hong Kong SAR
Categories: Service Delivery

Job Description:

  • Consolidation of management reports e.g. Monthly Report, KPI Summary on monthly basis
  • Conduct on-ground flight check and assessment regularly. Ensure cabin cleanliness and cabin items are up to company standards. Compile observation reports for management review
  • Assist in the preparation work for SKYTRAX project. Coordinate and liaise with SDD and different departments before SKYTRAX annual audit
  • Consolidate the raw data of flight check reports from Airport and Catering team. Assist in producting the Monthly Quality Report and follow up on the corrective actions taken by different teams
  • Conduct complaint analysis including trend tracking in specific aspects
  • Attend various meetings e.g. Weekly Flight Report Meeting, Crew Forum. Take minutes for meetings if necessary
  • Perform admin duties for QA Team including duty travel arrangement and cost reimbursement
  • Assist in any ad hoc projects as needed

Job Requirement:

  • University Degree; preferably in Customer Service / Quality Assurance/ Hospitality and Tourism;
  • Good command of written and spoken English; experience in customer service with airline industry
  • At least 3 years experiences in airline industry/ ground handling, preferably in passenger service; OR
  • at least 1 year experience in quality assurance functions, performance monitoring and customer satisfaction measurement, preferably in the aviation industry
  • Good interpersonal and communication skills
  • Basic knowledge in statistics
  • Computer literacy and presentation skills using PowerPoint, Excel and Gantt Chart
  • Good judging and analyzing skills
  • Knowledge in the ISO QMS and internal auditing process

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please apply through our e-recruitment system at


To understand more of our company and other vacancies, please visit our website at


Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service


Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:


Hong Kong Airlines Limited

Human Resources & Administration Department

11/F, One Citygate, 20 Tat Tung Road,

Tung Chung, Lantau, Hong Kong


We may charge a reasonable fee for the processing of any data access request

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