Supervisor / Officer, Crew Control

Apply now Job no: 494288
Work type: Full time
Location: Hong Kong SAR
Categories: Ground Operations



  • Supervising the scheduling, controlling and adjustment of Crew Member roster is complied with the legal, regulatory (CAD371 and CAD360), IOSA standards and company requirements;
  • As far as operational feasible, to ensure availability of Crew Member for the operational need during the day to day operations;
  • Acting as the responsible person for the shift being assigned;
  • Supervising the shift in Crew Operations is running in accordance with the agreed standard;
  • Proactively support IOCC for crew deployment solution and participating in IOCC decision making process;
  • Supervising the Crew movements and adjusting crew duties to meet the operational need in a legal, efficient and cost-effective manner;
  • Handling Crew Member enquires on rostering issues;
  • Supporting and coaching staff members in all aspect of handling daily function of Crew Operations;
  • Supervising the guideline, work procedure or any directive from Crew Control Manager / Assistant Manager implemented in Crew Operations during day to day operations;
  • Supervising and proactively support Crew operations staff in daily operations and liaison with IOCC;
  • Handling and providing solution for any rostering issues being referred by the Assistant Supervisor / Officer Crew Control on shift duty;
  • Assist with crisis coordination and participate in crisis recovery process;
  • Providing feedback to Crew Control Manager / Assistant Manager regarding continuous improvement on Crew Operations daily operations.
  • Responsible for compliance with all applicable laws, regulations, standards and company requirements ensuring safety and security of the operation.
  • Responsible for identifying and reporting safety and security hazards and occurrences as per company’s reporting procedures.



  • HKCEE/DSE or equivalent;
  • 2 years experiences in Airline Crewing aspect are preferable;
  • Proficiency in verbal communication in Cantonese, English and Putonghua;
  • Well versed in HKCAD CAD371, CAD360 and IOSA standards as well as Crew Control and flight disruption handling;
  • Knowledge in MS Office;
  • Capable to handle conflict and settle argument in a reasonable manner;
  • Candidates with less experience will be considered as Officer, Crew Control.



Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.


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