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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Supervisor / Officer, Member Services (Frequent Flyer Program)

Apply now Job no: 492696
Work type: Full time
Location: Hong Kong SAR
Categories: Commercial


1/ Member service

  • Provide services and resolve members’ related enquiries or complaints;
  • Review members’ feedback and take appropriate actions to address any issues in an efficient manner;
  • Coordinate with internal departments to ensure the services provided are up to standard and in accordance to policies;
  • Provide support on members related systems / products development with technical and e-commerce team; 


2/ CRM

  • Plan and implement member acquisition and retention programs;
  • Arrange promotion materials for marketing campaigns and prepare evaluation reports;  
  • Perform data analysis and provide insights on members’ behaviours on monthly basis;


3/ Others

  • Assist on ad-hoc projects and duties in accordance with business needs;
  • Prepare training materials and conduct regular training sessions for frontline staff;
  • Provide administrative support to the team



  • Bachelor degree or equivalent in Business Administration, Marketing, E-Commerce or related disciplines
  • Minimum 2 years in CRM, loyalty program or relevant experiences
  • With airport operation or aviation industry background would be an absolute advantage
  • Positive working attitude with customer oriented mindset and quick problem-solving skills
  • Strong analytical, communication and multi-tasking skills, manage to work in fast-paced environment
  • Excellent command in MS Excel, proficient in MS Word and PowerPoint
  • Good command in both spoken and written English, Mandarin and Cantonese


We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please apply through our e-recruitment system at

To understand more of our company and other vacancies, please visit our website at


Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service


Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:


Hong Kong Airlines Limited

Human Resources & Administration Department

11/F, One Citygate, 20 Tat Tung Road,

Tung Chung, Lantau, Hong Kong


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