Responsibilities：

• Work with Commercial team (Product Development) to develop and lead the short term and long term in- strategy.
• Liaise with hardware/system providers to implement the connectivity strategy.
• Oversee content selection and ensure this meets the expectations of the customer.
• Seek opportunities to monetise and deliver ancillary revenue through the inflight connectivity product.
• Analyse customer satisfaction results/customer feedback and use data to enhance the overall customer experience.
• Develop and maintain In-flight connectivity procedures and related manuals.
• Lead, support and develop in-flight product developments projects.

Requirements：

• Experience in working at both an operational and strategic level (Experience in IFEC a distinct advantage).
• Background in product development and project management.
• Strong analytical skills with the ability to use data in decision making and product development.
• Ability to influence and negotiate at all levels, both internally and externally.
• Fluent in written and spoken English and Cantonese. Putonghua is an advantage.
• Bachelor's degree or equivalent qualification.

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