Responsibilities:

• Conduct investigations and counseling sessions with follow-up. Organize and facilitate interviews on disciplinary issues
• Research and analyze areas for performance improvement
• Ensure the safety and security of cabin operations are conducted efficiently and according to applicable regulations, regulatory authority, and standards of HKA, IOSA, ISO, etc.
• Maintain and manage the crew performance record. Consolidate and prepare crew annual performance results. Organize and coordinate administrative functions, including leave matters, budget, etc. 
• Monitor cabin crew attendance and productivity by administering the Attendance Management Program (AMP), conducting data analysis, reviewing crew profiles and rosters, and implementing corrective measures
• Identify crew with attendance issues (high level and patterned absence), plan and organize AMP meetings,
• Arrange medical examinations with the company designated doctor, phone interviews, ad hoc counseling, and any other follow-up 
• Assist in audit control checks and compliance. Manual updates for ISO 
• Any other ad hoc duties as assigned 

Requirements:

• Bachelor's Degree in Business Administration, Human Resources Management, or other related subjects
• A minimum of 5 years of cabin crew or airline-related experience and supervisory management experience
• Good command of spoken and written English and Chinese (Putonghua is preferred)
• Proficiency in MS Office applications and Chinese word processing
• Good communication skills and techniques
• Able to work independently with minimum supervision
• Good work ethics and behavior
• Candidates with less experience will be considered for Cabin Crew Performance Officer roles