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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Officer, Customer Experience

Apply now Job no: 493895
Work type: Full time
Location: Hong Kong SAR
Categories: Corporate Governance & Development



  • Enhance customer handling efficiency by resolve customer issues in a timely matter 
  • Enhance reply quality and customer satisfaction by minimize customer comebacks due to dissatisfaction
  • Independently handle assigned cases, proactively communicate with  internal and external stakeholders. 
  • Ensure information accuracy by comply all complaints with internal policies and procedures as well as regulatory standards.
  • Ensure remedial action taken from insights of customer
  • Be proactive to track customer sentiment on social media channels and drive internal departments to expedite resolution


  • A University Degree, preferably in Customer Service, Public Relations or other relevant disciplines
  • Minimum 1-2 years of customer service and / or social media experience
  • Proficient in written and spoken English and Chinese (Putonghua and Cantonese)
  • Proactive and has an analytical mind
  • Positive attitude towards customer service
  • Social media savvy with ability to clearly express thoughts and ideas
  • Good interpersonal skills
  • Computer literacy and presentation skills including Microsoft Word, nt and Chinese Word processing is a must


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