Responsibilities:

• Managing the operational performance of the Ground Handling Agent (GHA) including safety, security and customer service.
• Managing the daily duties related to the Hub Management function.
• Focal point for HKA in terms of the daily operation when on duty.
• Act as key HKA representative at Hong Kong Hub, in Airport Manager's absence.
• Liaise closely with GHA Duty Manager, IOCC, ICC to ensure an efficient, safe and secure operation.
• Oversee the customer experience throughout the customers' journey through the airport.
• Ensuring compliance with laws, regulations (CAD and/or Hong Kong SAR Government), applicable standards (including IOSA, ISO) and company requirements with regards to safety, security, quality, and service.
• Conduct self-quality, safety, security, and service level audits/inspections on all aspects of passenger handling operation in station as per Headquarters instructions and guidance.
• Coordination of on-site crisis management in accordance with procedures established by the Corporate Safety Department.

Requirements:

• Tertiary education or equivalent.
• Minimum of 5 years commercial aviation experience within an airport operations environment with at least 2 years at supervisory/management level.                
• Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Tracing, Reservations & Ticketing.
• Fluent in written and spoken English, Cantonese and Putonghua.                                    
• Experience of working in an operational airport environment.                                           
• An effective communicator able to work at all levels.                                             
• Passion for delivering the highest standards of safety, security, and customer services.                        
• Confident in making quick decisions, sometimes with limited information.                                   
• Ability to work under pressure and handle multiple tasks at any one time.                                   
• Willing to take shift duties.

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Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.