Responsibilities

• Monitor the lounge services performance in HKG
• Monitor the VIP handling and act as contact point for some VIP, premier passengers, senior management
• Meet and Greet VVIP & VIP passengers
• Lead and undertake ongoing projects either internally or externally to achieve the service improvement objective and VIP services delivery
• Control expenditure on food, beverages & other consumables
• Develop new channels with suppliers for cost control and quality control issues
• Responsible for lounge budget and costs planning
• Develop new lounge sales channels with external parties
• Promote the products and services features of Hong Kong Airlines to passengers as appropriate
• Act as a coordinator with internal and external parties to ensure excellent customer service is provided to our premier passengers at all time
• Monitor the overall operating environment of the lounge at HKIA and check that all service features are in good order including FIDS and business facilities
• Supervise the performance of janitors including clean- up work and replenishment of F&B and Lounge Officers performing their daily routine job
• Plan staff roster and real time deployment of lounge resource for the best interest of the company
• Identify any areas of development with product delivery and address this with the Airport Service Manager
• Prepare and consolidate Lounge and VIP service report for the Management
• Take decisions regarding station operations
• Take decisions related to risk tolerability in accordance with the Safety Management System Manual
• Take decisions regarding compliance with regulations, standards, company procedures and escalation based on risks and changes to the business profile
• Management of the HKA station airport operations (passenger & baggage handling, VIP services)

Requirements

• Tertiary education or equivalent, a bachelor’s degree holder will be an advantage
• 7 years or above relevant experiences in aviation industry and at least 5 years in supervisory level
• Good command of both spoken and written English, Chinese and Putonghua
• Proficiency in MS office applications and Chinese Word Processing
• Able to work under pressure and meet tight deadline
• Good Leadership skills and able to lead the team to achieve company goals
• Independent, well-organized and detail minded
• Strong problem solving, decision making and organizing skills
• Strong interpersonal skills with flair in delivering service excellence 
• Candidate with less experience with be considered as Assistant Manager, VIP & Lounge Services

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Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.