Responsibilities:

• Assist to develop/update the professional training programs and materials for passenger services training to ensure proper training arranged for station staff
• Deliver professional training and conduct briefing session for passenger handling workforce 
• Maintain the latest training materials for the company stations and manage the training record for the station staff
• Responsible for the training contents delivered, especially about the company products & services are identical as well as aligned in the perspective of the company standards, policies and procedures relationship with airline partners, ground handlers
• Co-ordinate and have meeting related to cross departmental issues to smoothen and innovate daily operations
• Launch continuous improvement projects on operations with innovative ideas.
• Perform ad hoc duties assigned by senior management

Requirements:

• 4 years or above relevant experiences in aviation industry and preferably 1 year in supervisory level
• Tertiary education or equivalent, a Bachelor degree holder will be an advantage
• Good command of spoken and written English and Chinese, Putonghua is required
• Proficiency in MS office applications and Chinese Word Processing
• Able to work under pressure and meet tight deadline
• Good leadership skills and able to lead the team to achieve company goals
• Independent, well-organized and detail minded

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Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.