Responsibilities：

• Assist to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements
• Coordinate with all stakeholders including commercial and operations team for new product and service roll out
• Ensure all policies, procedures and standards relating to Passenger and Baggage handling are following airport, regulatory, corporate quality, safety and security requirements
• Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures
• Deliver Passenger Services training to internal and external staff when required
• Prepare data and presentation material for management review
• Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance
• Identify potential hazard, safety, and security threats and report to Airport Manager timely and carry out follow up action for risk mitigation
• Comply with all applicable laws, regulations, requirements, standards, and procedures of the Company in all locations where operations are conducted
• Perform duties as assigned by supervisor when necessary

Requirements：

• 5 years or above relevant experiences in aviation industry and preferably 2 year in supervisory level
• Tertiary education or equivalent, a Bachelor degree holder will be an advantage
• Good command of spoken and written English and Chinese, Putonghua is required
• Proficiency in MS office applications and Chinese Word Processing
• Able to work under pressure and meet tight deadline
• Good Leadership skills and able to lead the team to achieve company goals
• Independent, well-organized and detail minded

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Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.