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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Officer, Customer Service (6 months contract)

Apply now Job no: 493708
Work type: Contract
Location: Hong Kong SAR
Categories: Commercial


  • Perform general operations including but not limited to handle requests and enquiries related to reservations/bookings through phone/email
  • Develop and maintain product planning in order to ensure the products developed comply with customer priorities, product strategy, brand values and positioning
  • Ensure all data and reports are prepared accurately, such as verification of data loading
  • Identify and resolve the products-related errors if any
  • Analyze and prepare documents needed for the product planning
  • Other responsibilities as assigned by the superiors


  • Tertiary education in Travel/Tourism
  • Preferably 3 years hands on experience in Travel agency
  • Knowledge of E-term is a MUST
  • The ability to achieve strict deadlines
  • Motivated, dedicated and flexible, with a methodical and conscientious approach to all tasks
  • Good command of both spoken and written English and Chinese (including Mandarin)

For interested parties, please apply through our e-recruitment system at

To understand more of our company and other vacancies, please visit our website at


Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:


Hong Kong Airlines Limited

Human Resources & Administration Department

11/F, One Citygate, 20 Tat Tung Road,

Tung Chung, Lantau, Hong Kong


We may charge a reasonable fee for the processing of any data access request

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