Supervisor, Ground Services

Apply now Job no: 494277
Work type: Full time
Location: Hong Kong SAR
Categories: Ground Operations




  • Baggage Performance monitoring and co-ordinate with baggage performance report;
  • Maintain, update and review baggage policy and procedures;
  • Liaise and maintain a good relationship with airline partners, ground handlers and HKIA for standard baggage handling (Baggage Community Meeting);
  • Baggage Service and System monitoring and configuration;
  • Plans, recruits, coaches and mentors’ direct reports, and works with the baggage community to create a strong sense of team and to support and emulate the values of the corporation;
  • Co-ordinate with various parties (internal/external) to enhance the operation quality;
  • To centralize baggage claims;
  • To Monitor, Support and review disruptions handling;
  • Perform random check/audit to outstations operation;
  • Conduct station audits to ensure all outstations comply with company standards;
  • Responsible for the management, supervision, safety and security of his/her scope of work ensuring compliance with laws, regulations, applicable standards and company requirements;
  • Responsible for identifying hazards and reporting hazards and occurrences to management personnel;
  • Co-ordinate and meeting with cross departmental issues to smoothen and innovate daily operations;
  • Launch continuous improvement projects on operation;
  • Perform ad hoc duties assigned by senior management.



  • Tertiary education or equivalent. A Bachelor's holder will be an advantage;
  • 4 years or above relevant experiences in aviation industry and preferably 1 years in supervisory level;
  • Good command of spoken and written English and Chinese, Putonghua is required;
  • Proficiency in MS office applications and Chinese Word Processing;
  • Able to work under pressure and meet tight deadline;
  • Good Leadership skills and able to lead the team to achieve company goals;
  • Independent, well-organized and detail-minded.



Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.



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