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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Supervisor / Officer, IT Services

Apply now Job no: 493830
Work type: Full time
Location: Hong Kong SAR
Categories: Information Technology

Responsibilities

  • Assist IT Service Manager to prepare guideline, procedures and knowledge base document for IT Service Management and Service Operation
  • Oversees the prioritization of tickets, queue management, scheduling and resource planning to ensure service levels are met
  • Review and monitor the performance and quality of service team including outsource service
  • Collaborates with IT and other parties for operation process improvement
  • Organize IT skill sharing workshop to business users as well as provide inhouse training for adopting ITSM process
  • Prepare reports, perform audit to ensure operation are followed as per procedures and guidelines
  • Analyze and identify all performance related issues and ensure appropriate steps to prevent incident outbreak
  • Provide technical support and VIP support to users when necessary
  • Prepare project plan and updates to ensure IT project activities are delivered within scope, budget and timelines
  • Ensure working procedures compliance with applicable laws and company policies

 

Requirements

  • Higher diploma holders or above in Computer Studies or related subjects
  • Certificate holder in ITIL Foundation or above is preferred
  • Self-motivated, proactive, responsible and customer focus attitude
  • 4 years of working experience which includes at least 2 year working experience in IT Service Team
  • Experienced in managing the vendor
  • Ability to work under pressure and complete task in tight schedule
  • A team player with excellent interpersonal skills
  • Good customer handling skills and manner
  • Good command of both written and spoken English, Cantonese and Mandarin


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