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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Supervisor, Ground Services (Operation & Performance)

Apply now Job no: 494083
Work type: Full time
Location: Hong Kong SAR
Categories: Service Delivery




  • Assist Manager (GS) to monitor the passenger handling performance of HKA stations. Identify the weakness areas of stations. Workout the improvement plans/corrective actions to minimize outstation discrepancies.
  • Maintain and update stations discrepancies record and follow up with corrective actions and plans.
  • Monitor all flight status, aircraft status and operation related issues.
  • Maintain the content/record up-to-date investigate station discrepancy and complaint cases.
  • Follow up complaints and discrepancy cases in case of any reported. Monitoring the performance of each sub-ordinates to ensure complete the assigned duties within time flame.
  • Responsible for the management, supervision, safety and security of his/her scope of work ensuring compliance with laws, regulations, applicable standards and company requirements.
  • Responsible for identifying hazards and reporting hazards and occurrences to management personnel.
  • Reports safety, security and service hazards and occurrences using the company's reporting procedures.
  • Comply with all applicable laws, regulations and company standards ensuring safety and security of the operation.




  • 4 years or above relevant experiences in aviation industry and preferably 1 years in supervisory level.
  • Good command of spoken and written English and Chinese, Putonghua is required.
  • Proficiency in MS office applications and Chinese Word Processing.
  • Able to work under pressure and meet tight deadline.
  • Good Leadership skills and able to lead the team to achieve company goals.
  • Independent, well-organized and detail minded.
  • Tertiary education or equivalent, a Bachelor degree holder will be an advantage.



Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

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