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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Supervisor, Quality Assurance

Apply now Job no: 494226
Work type: Full time
Location: Hong Kong SAR
Categories: Service Delivery

Responsibilities

  • Update Departmental Manual and Quality Assurance Procedures
  • Assist Manager in the implementation of Quality Assurance Scheme
  • Prepare and update safety report / safety meeting materials on monthly basis
  • Collect, consolidate, present feedback / comments from customer survey and complaint cases as a basis for sections concerned to develop service enhancement plan
  • Produce KPI and statistics reports for service performance review by Service Delivery Department
  • IOSA Audit – Cooperate with CSD to complete IOSA audit for SDD
  • Assist in the preparation for SKYTRAX implementation project at departmental level
  • Assist in any ad hoc projects as needed

 

 

Requirements

  • At least 3 years in quality assurance / quality control functions, performance monitoring and customer satisfaction measurement, preferably in the aviation industry
  • Excellent interpersonal and communication skills
  • An analytical mind and basic knowledge in statistics
  • Basic knowledge in auditing
  • A good command of written and spoken English
  • Able to communicate in Putonghua
  • Computer literacy and presentation skills using PowerPoint, Excel and Gantt Chart

 

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.



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